Refund Policy

Thank you for choosing T-Shaped People (P) Limited. We strive to provide you with the best experience and ensure your satisfaction with our services. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

1. Refund Eligibility

1.1 Our refund policy applies to the following situations:

  • Cancellation by T-Shaped People (P) Limited: If we cancel a program, workshop, or service for any reason, you will be entitled to a full refund of the amount paid.
  • Cancellation by Participant: If you choose to cancel your participation in a program, workshop, or service, our refund policy will be as follows:
    • Cancellation within 5 days prior to the start date: Full amount will be refunded.
    • Cancellation after the start date or failure to attend: No refund will be provided.

1.2 Refunds are subject to verification and approval by T-Shaped People (P) Limited.

2. Refund Process

2.1 To request a refund, you must contact us by [email/phone] and provide the following details:

  • Your name and contact information.
  • Program, workshop, or service name.
  • Reason for the refund request.
  • Proof of payment (e.g., transaction ID, receipt).

2.2 Our team will review your request and respond to you within 7 working days with further instructions.

2.3 If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take some time for the refund and depending on the bank's processing time, it can take 5-10 business days for the refunds to reflect in the customer's bank account or card balance.

3. Exceptions

3.1 The following situations are not eligible for a refund:

  • Change of Mind: If you change your mind about participating in a program, workshop, or service after the specified cancellation period, no refund will be provided.
  • Missed Sessions: If you miss one or more sessions of a program or workshop, no refund or partial refund will be provided.

3.2 In certain cases, we may offer alternative solutions or credits toward future programs or services instead of a refund, at our discretion.

4. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact us at:

T-Shaped People (P) Limited Email: info@tshaped.in